1. Alerts for Imposter Scams
We have recently identified several potential cases of fraud involving individuals or entities misusing the name and logo of “Rakuten Securities” or “Rakuten Hong Kong” to conduct illegal fundraising activities. Rakuten Securities Bullion reminds customers not to make money deposit or transfers to suspicious emails, websites or callers, and not to provide any personal information to such persons. If you suspect that any company or personal information has been disclosed to a suspicious third party, or wish to verify whether a communication is genuinely from Rakuten Securities Bullion, please contact us at (852) 2119-7631.
2. Important Security Notice
Please be aware that Rakuten Securities Bullion Hong Kong Limited (“Rakuten Securities Bullion”) will never request your trading account information, including login IDs and passwords, via hyperlinks in SMS or email. To ensure security of your trading account, do not disclose your account login information to any unverified websites, and always access directly through our official website. If you have any doubts about a link, please contact us immediately.
【DECLARATION】PERSONS IMPERSONATING RAKUTEN SECURITIES BULLION HONG KONG LIMITED AND ITS STAFF

【DECLARATION】PERSONS IMPERSONATING RAKUTEN SECURITIES BULLION HONG KONG LIMITED AND ITS STAFF

Rakuten Securities Bullion Hong Kong Limited (“Rakuten Securities Bullion”) received the inquiries regarding outlaws are using the name/logo of Rakuten Securities Bullion and impersonated our staff, intentionally to solicit others to open an account for investment and commit fraudulent activities.

In order to safeguard the legitimate rights and interests of investors and Rakuten Securities Bullion, we hereby declare that:

Our official website is: bullion.rakuten.com.hk

Our official download address of our online trading platform is:

Rakuten MT4:
IOS: https://download.mql5.com/cdn/mobile/mt4/ios
Android: https://download.mql5.com/cdn/mobile/mt4/android

In any circumstances, please take care to recognize the information of Rakuten Securities Bullion and take precautions against the suspect.

We are very concerned about criminals who impersonate our company and its employees to deceive the public, intending to mislead the public in order to seek benefits. We reserve the right to pursue legal responsibility for the relevant behaviour and related persons.

Investors should be alerted to any financial fraud and conduct financial investment through authorized channels or contact our staff through official channels for verification. Please choose the official platform, do not download and install the application through any unknown developer, link or QR code.

If you have doubts about the identity of our information or employees, please confirm carefully, and you can also contact the company through the following channels for verification:

Hotline: (852) 2119-7631
Email: info@bullion.rakuten.com.hk
WhatsApp: (852) 5503-4131

If a scam is suspected, please report the case to the police immediately or contact us for enquiries.

Rakuten Securities Bullion Hong Kong Limited