{"id":443,"date":"2023-05-22T10:35:30","date_gmt":"2023-05-22T10:35:30","guid":{"rendered":"\/?page_id=443"},"modified":"2023-08-29T10:45:50","modified_gmt":"2023-08-29T02:45:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bullion.rakuten.com.hk\/en\/bullion-for-newbies\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"443\" class=\"elementor elementor-443\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fdb1c0b e-flex e-con-boxed e-con\" data-id=\"7fdb1c0b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3058e340 elementor-widget elementor-widget-heading\" data-id=\"3058e340\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38d48964 e-con-full e-flex e-con\" data-id=\"38d48964\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49a32936 elementor-widget-divider--view-line elementor-widget elementor-widget-global elementor-global-131 elementor-widget-divider\" data-id=\"49a32936\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.14.0 - 26-06-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:\"\";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-115e2de elementor-widget elementor-widget-heading\" data-id=\"115e2de\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Do you have questions about account opening, deposit\/withdrawal, rollovers, account management and MT4 trading platform? Check out the answers here!<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f0e03c e-flex e-con-boxed e-con\" data-id=\"5f0e03c\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-723ead2 e-flex e-con-boxed e-con\" data-id=\"723ead2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac4344 elementor-widget elementor-widget-heading\" data-id=\"6ac4344\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Account Opening<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24cc316 elementor-widget elementor-widget-jet-accordion\" data-id=\"24cc316\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect active-toggle\">\n\t\t\t\t\t\t\t<div id=\"a1\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3851\" aria-expanded=\"true\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q1. What account type are accepted for rakuten securities bullion account?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3851\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A1. Individual and Corporate accounts will be accepted.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"a2\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3852\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q2. HOW TO OPEN A RAKUTEN SECURITIES BULLION ACCOUNT? (INDIVIDUAL)<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3852\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A2. You can fill in the online application form accompanied with a valid identity document, and details of a bank account from any authorized financial institution in Hong Kong.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"a3\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3853\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q3. HOW TO OPEN A RAKUTEN SECURITIES BULLION ACCOUNT? (CORPORATE)<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3853\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A3. You can fill in the online application form accompanied with Corporate Resolutions and other relevant documents &#8211; Please visit\u00a0<a class=\"link1\" href=\"\/en\/trading-accounts\/corporate-account\/\">our website<\/a>\u00a0for more information.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"a4\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3854\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q4. HOW DO I KNOW IF MY ACCOUNT HAS BEEN OPENED?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3854\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A4. Notification will be delivered to your registered email address. This email includes your login credentials, account funding options, and instructions on how to access your account. Please contact\u00a0<a class=\"link1\" href=\"mailto:info@bullion.rakuten.com.hk\">info@bullion.rakuten.com.hk<\/a>\u00a0if you do not receive such information.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"a5\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3855\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q5. WHAT SHOULD I DO IF I CANNOT UPLOAD THE SUPPORTING DOCUMENTS SUCCESSFULLY DURING THE APPLICATION PROCESS?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3855\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A5. You can email the file(s) to us at\u00a0<a href=\"mailto:admin@bullion.rakuten.com.hk\">admin@bullion.rakuten.com.hk<\/a>\u00a0or contact our representative for further assistance during the client support service hours.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"a6\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3856\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q6. DO YOU ACCEPT CLIENTS FROM ALL COUNTRIES?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3856\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A6. Rakuten Securities Bullion is committed to complying with the sanctions laws and regulations of the European Union, United Nations, as well as all other applicable sanctions laws and regulations in Hong Kong. Applications for non-permanent Hong Kong residents may take longer.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q1. What account type are accepted for rakuten securities bullion account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A1. Individual and Corporate accounts will be accepted.\"}},{\"@type\":\"Question\",\"name\":\"Q2. HOW TO OPEN A RAKUTEN SECURITIES BULLION ACCOUNT? (INDIVIDUAL)\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2. You can fill in the online application form accompanied with a valid identity document, and details of a bank account from any authorized financial institution in Hong Kong.\"}},{\"@type\":\"Question\",\"name\":\"Q3. HOW TO OPEN A RAKUTEN SECURITIES BULLION ACCOUNT? (CORPORATE)\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A3. You can fill in the online application form accompanied with Corporate Resolutions and other relevant documents &#8211; Please visit\\u00a0our website\\u00a0for more information.\"}},{\"@type\":\"Question\",\"name\":\"Q4. HOW DO I KNOW IF MY ACCOUNT HAS BEEN OPENED?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A4. Notification will be delivered to your registered email address. This email includes your login credentials, account funding options, and instructions on how to access your account. Please contact\\u00a0info@bullion.rakuten.com.hk\\u00a0if you do not receive such information.\"}},{\"@type\":\"Question\",\"name\":\"Q5. WHAT SHOULD I DO IF I CANNOT UPLOAD THE SUPPORTING DOCUMENTS SUCCESSFULLY DURING THE APPLICATION PROCESS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A5. You can email the file(s) to us at\\u00a0admin@bullion.rakuten.com.hk\\u00a0or contact our representative for further assistance during the client support service hours.\"}},{\"@type\":\"Question\",\"name\":\"Q6. DO YOU ACCEPT CLIENTS FROM ALL COUNTRIES?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A6. Rakuten Securities Bullion is committed to complying with the sanctions laws and regulations of the European Union, United Nations, as well as all other applicable sanctions laws and regulations in Hong Kong. Applications for non-permanent Hong Kong residents may take longer.\"}}]}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1effa7b e-flex e-con-boxed e-con\" data-id=\"1effa7b\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f71c214 e-flex e-con-boxed e-con\" data-id=\"f71c214\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4e2c4 elementor-widget elementor-widget-heading\" data-id=\"ca4e2c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Deposit Withdrawal<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-780a1c8 elementor-widget elementor-widget-jet-accordion\" data-id=\"780a1c8\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d1\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1251\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q1. WHAT CURRENCIES ARE AVAILABLE FOR DEPOSIT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1251\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A1. You can deposit with USD or HKD.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d2\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1252\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q2. WHAT IS THE MINIMUM DEPOSIT REQUIRED TO OPEN AN ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1252\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A2. There is no minimum deposit requirement.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d3\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1253\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q3. WHAT DEPOSIT METHODS DO YOU ACCEPT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1253\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A3. Please refer to the Deposit Fund page for various deposit methods.<br \/><a class=\"link1 link1More\" href=\"\/trading-accounts\/deposit-withdraw\/\">Read More &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d4\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1254\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q4. HOW DO I FUND MY TRADING ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1254\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A4. Please refer to the Deposit Fund page for various deposit methods.<br \/><a class=\"link1 link1More\" href=\"\/trading-accounts\/deposit-withdraw\">Read More &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d5\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1255\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q5. WHEN WILL MY FUNDS BE POSTED TO MY ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1255\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A5. The time of deposit processing is between 9:00am to 4:30pm, Monday to Friday Hong Kong time (excluding Hong Kong public holidays). If we receive your funds AND confirmation of receipt of such funds during this time, the deposit will be processed within 1 business day.<br \/><a class=\"link1 link1More\" href=\"\/trading-accounts\/deposit-withdraw\">Read More &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d6\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1256\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q6. HOW DO I WITHDRAW FUNDS FROM MY ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1256\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A6. You can request a withdrawal by logging in to your\u00a0<a class=\"link1\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d7\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1257\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q7. HOW DO I PROCESS A WITHDRAWAL?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1257\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A7. After you log in your\u00a0<a class=\"link1\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal<\/a>, click \u201cMoney Transaction\u201d &gt; \u201cTransfer\u201d. Input the transfer amount you wish to withdraw from your trading account to &#8220;My Wallet&#8221;. Then, click \u201cWithdrawal\u201d and follow the instructions to place the withdrawal request.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d8\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1258\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q8. HOW LONG DOES IT TAKE TO PROCESS MY WITHDRAWAL REQUEST?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1258\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A8. Withdrawal request will be processed within 2 business days upon receipt. Third party transfers will not be processed. Please review your information carefully to avoid any delays.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d9\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"9\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1259\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q9. WHY DO I NEED TO NOMINATE MY BANK ACCOUNT BEFORE WITHDRAWING MY FUNDS?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1259\" class=\"jet-toggle__content\" data-toggle=\"9\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A9. Fund will be transferred to your designated bank account once the withdrawal request is processed<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"d10\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"10\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-12510\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q10. DO YOU CHARGE ANY DEPOSIT OR WITHDRAWAL FEES?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-12510\" class=\"jet-toggle__content\" data-toggle=\"10\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A10. Please refer to the Fee Schedule for details.<br \/><a class=\"link1 link1More\" href=\"\/wp-content\/uploads\/2023\/06\/schedule-standard-fees-charges.pdf\" target=\"_blank\" rel=\"noopener\">Read More &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q1. WHAT CURRENCIES ARE AVAILABLE FOR DEPOSIT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A1. You can deposit with USD or HKD.\"}},{\"@type\":\"Question\",\"name\":\"Q2. WHAT IS THE MINIMUM DEPOSIT REQUIRED TO OPEN AN ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2. There is no minimum deposit requirement.\"}},{\"@type\":\"Question\",\"name\":\"Q3. WHAT DEPOSIT METHODS DO YOU ACCEPT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A3. Please refer to the Deposit Fund page for various deposit methods.Read More &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q4. HOW DO I FUND MY TRADING ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A4. Please refer to the Deposit Fund page for various deposit methods.Read More &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q5. WHEN WILL MY FUNDS BE POSTED TO MY ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A5. The time of deposit processing is between 9:00am to 4:30pm, Monday to Friday Hong Kong time (excluding Hong Kong public holidays). If we receive your funds AND confirmation of receipt of such funds during this time, the deposit will be processed within 1 business day.Read More &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q6. HOW DO I WITHDRAW FUNDS FROM MY ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A6. You can request a withdrawal by logging in to your\\u00a0Client Portal.\"}},{\"@type\":\"Question\",\"name\":\"Q7. HOW DO I PROCESS A WITHDRAWAL?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A7. After you log in your\\u00a0Client Portal, click \\u201cMoney Transaction\\u201d &gt; \\u201cTransfer\\u201d. Input the transfer amount you wish to withdraw from your trading account to &#8220;My Wallet&#8221;. Then, click \\u201cWithdrawal\\u201d and follow the instructions to place the withdrawal request.\"}},{\"@type\":\"Question\",\"name\":\"Q8. HOW LONG DOES IT TAKE TO PROCESS MY WITHDRAWAL REQUEST?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A8. Withdrawal request will be processed within 2 business days upon receipt. Third party transfers will not be processed. Please review your information carefully to avoid any delays.\"}},{\"@type\":\"Question\",\"name\":\"Q9. WHY DO I NEED TO NOMINATE MY BANK ACCOUNT BEFORE WITHDRAWING MY FUNDS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A9. Fund will be transferred to your designated bank account once the withdrawal request is processed\"}},{\"@type\":\"Question\",\"name\":\"Q10. DO YOU CHARGE ANY DEPOSIT OR WITHDRAWAL FEES?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A10. Please refer to the Fee Schedule for details.Read More &gt;\"}}]}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34acf74 e-flex e-con-boxed e-con\" data-id=\"34acf74\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-904e8eb e-flex e-con-boxed e-con\" data-id=\"904e8eb\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd44cf elementor-widget elementor-widget-heading\" data-id=\"dfd44cf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Swaps & Rollover<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42a1b81 elementor-widget elementor-widget-jet-accordion\" data-id=\"42a1b81\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s1\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6981\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q1. WHAT IS ROLLOVER?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6981\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A1. Rollover is the interest paid or earned for holding an open position overnight. It is calculated based on the interest rate differential between the two currencies. If the currency you are holding has a positive rollover, this means you earn interest. If it has a negative rollover, this means you pay the interest.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s2\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6982\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q2. HOW CAN I AVOID ROLLOVER CHARGES?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6982\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A2. If you close your positions before market close on the same day, no rollovers are charged or paid on those positions. Rollover only applies to positions held overnight.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s3\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6983\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q3. WHEN IS 3-DAY ROLLOVER?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6983\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A3. 3-day rollover is charged or paid each Wednesday at 5pm New York time.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s4\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6984\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q4. WHAT IS 3-DAY ROLLOVER?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6984\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A4. To account for the interest on Saturdays and Sundays, 3-day rollover will apply on Wednesdays. You do not need to hold positions over Saturday and Sunday for 3-day rollover to apply to you. If you hold positions at 5pm Wednesday New York time, 3-day rollover will be charged or paid to your account regardless of your current positions.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s5\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6985\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q5. WHERE CAN I FIND ROLLOVER ON MY STATEMENT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6985\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A5. We debit or credit rollover, if applicable, each day directly from or to your balance. Therefore, you may see daily withdrawals or deposits to your account due to rollover. It will show up as \u201cRO\u201d, rollover, in your account history.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s6\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6986\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q6. HOW DO PUBLIC HOLIDAYS AFFECT ROLLOVER CALCULATION?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6986\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A6. Rollover is charged or paid on the day before the public holiday. For example, if Monday is a public holiday, the prior Friday is subject to 2-day rollover, 1 day for the Friday and an extra day to cover for Monday.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s7\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6987\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q7. WHEN IS ROLLOVER?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6987\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A7. Rollover is from 23:55 to 01:00 MT4 Server time every day from Monday to Friday for gold and silver. During this time, the market is closed therefore you won\u2019t be able to open new positions or close existing positions. However, you can still place limit orders.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"s8\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-6988\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q8. MY DEMO ACCOUNT DOES NOT CHARGE OR PAY ROLLOVER. IS THE LIVE ACCOUNT THE SAME?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-6988\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A8. No. Our demo account does not charge or pay rollovers, but our live account does.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q1. WHAT IS ROLLOVER?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A1. Rollover is the interest paid or earned for holding an open position overnight. It is calculated based on the interest rate differential between the two currencies. If the currency you are holding has a positive rollover, this means you earn interest. If it has a negative rollover, this means you pay the interest.\"}},{\"@type\":\"Question\",\"name\":\"Q2. HOW CAN I AVOID ROLLOVER CHARGES?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2. If you close your positions before market close on the same day, no rollovers are charged or paid on those positions. Rollover only applies to positions held overnight.\"}},{\"@type\":\"Question\",\"name\":\"Q3. WHEN IS 3-DAY ROLLOVER?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A3. 3-day rollover is charged or paid each Wednesday at 5pm New York time.\"}},{\"@type\":\"Question\",\"name\":\"Q4. WHAT IS 3-DAY ROLLOVER?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A4. To account for the interest on Saturdays and Sundays, 3-day rollover will apply on Wednesdays. You do not need to hold positions over Saturday and Sunday for 3-day rollover to apply to you. If you hold positions at 5pm Wednesday New York time, 3-day rollover will be charged or paid to your account regardless of your current positions.\"}},{\"@type\":\"Question\",\"name\":\"Q5. WHERE CAN I FIND ROLLOVER ON MY STATEMENT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A5. We debit or credit rollover, if applicable, each day directly from or to your balance. Therefore, you may see daily withdrawals or deposits to your account due to rollover. It will show up as \\u201cRO\\u201d, rollover, in your account history.\"}},{\"@type\":\"Question\",\"name\":\"Q6. HOW DO PUBLIC HOLIDAYS AFFECT ROLLOVER CALCULATION?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A6. Rollover is charged or paid on the day before the public holiday. For example, if Monday is a public holiday, the prior Friday is subject to 2-day rollover, 1 day for the Friday and an extra day to cover for Monday.\"}},{\"@type\":\"Question\",\"name\":\"Q7. WHEN IS ROLLOVER?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A7. Rollover is from 23:55 to 01:00 MT4 Server time every day from Monday to Friday for gold and silver. During this time, the market is closed therefore you won\\u2019t be able to open new positions or close existing positions. However, you can still place limit orders.\"}},{\"@type\":\"Question\",\"name\":\"Q8. MY DEMO ACCOUNT DOES NOT CHARGE OR PAY ROLLOVER. IS THE LIVE ACCOUNT THE SAME?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A8. No. Our demo account does not charge or pay rollovers, but our live account does.\"}}]}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8220f5f e-flex e-con-boxed e-con\" data-id=\"8220f5f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-822f34d e-flex e-con-boxed e-con\" data-id=\"822f34d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c17fa5 elementor-widget elementor-widget-heading\" data-id=\"2c17fa5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Account Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f2d83 elementor-widget elementor-widget-jet-accordion\" data-id=\"b0f2d83\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m1\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1851\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q1. HOW CAN I LOG IN MY CLIENT PORTAL?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1851\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A1. You can login the\u00a0<a class=\"link1\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal<\/a>\u00a0with your registered email address and initial\/assigned password.<br \/><a class=\"link1 link1More\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m2\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1852\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q2. WHAT IS \u201cMY WALLET\u201d?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1852\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A2. \u201cMy Wallet\u201d is a holding account that allows user to manage fund in or out for the trading account.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m3\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1853\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q3. CAN I OPEN AN ADDITIONAL TRADING ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1853\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A3. In order to add additional account, you need to apply for live application form again. Please use a different email from the one you registered with the existing account.<br \/><a class=\"link1 link1More\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/regis\/account\/personalDetail?request_locale=en\" target=\"_blank\" rel=\"noopener\">Live Application Form &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m4\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1854\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q4. I HAVE FORGOTTEN MY PASSWORD. HOW CAN I SET A NEW ONE?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1854\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">A4. You can reset your password online by clicking &#8220;Forgot Password?&#8221; on the main page of the\u00a0<a class=\"link1\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal<\/a>.<br>\n<a class=\"link1 link1More\" href=\" https:\/\/customer.bullion.rakuten.com.hk\/regis\/account\/personalDetail?request_locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal &gt;<\/a><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m5\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1855\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q5. HOW CAN I CHANGE MY PASSWORD?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1855\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A5. After you log in the\u00a0<a class=\"link1\" href=\"https:\/\/customer.bullion.rakuten.com.hk\/ams\/login?locale=en\" target=\"_blank\" rel=\"noopener\">Client Portal<\/a>, click on \u201cAccount Management\u201d &gt; \u201cUser Account\u201d then \u201cChange\u201d next to \u201cMaster Password\u201d. The new password will be applied for the Client Portal and your MT4 trading account.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"m6\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1856\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q6. DO YOU CHARGE ANY ACCOUNT INACTIVITY FEES IF I STOP TRADING?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1856\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A6. No, we do not charge any account inactivity\/dormant fees.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q1. HOW CAN I LOG IN MY CLIENT PORTAL?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A1. You can login the\\u00a0Client Portal\\u00a0with your registered email address and initial\\\/assigned password.Client Portal &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q2. WHAT IS \\u201cMY WALLET\\u201d?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2. \\u201cMy Wallet\\u201d is a holding account that allows user to manage fund in or out for the trading account.\"}},{\"@type\":\"Question\",\"name\":\"Q3. CAN I OPEN AN ADDITIONAL TRADING ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A3. In order to add additional account, you need to apply for live application form again. Please use a different email from the one you registered with the existing account.Live Application Form &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q4. I HAVE FORGOTTEN MY PASSWORD. HOW CAN I SET A NEW ONE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A4. You can reset your password online by clicking &#8220;Forgot Password?&#8221; on the main page of the\\u00a0Client Portal.\\nClient Portal &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q5. HOW CAN I CHANGE MY PASSWORD?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A5. After you log in the\\u00a0Client Portal, click on \\u201cAccount Management\\u201d &gt; \\u201cUser Account\\u201d then \\u201cChange\\u201d next to \\u201cMaster Password\\u201d. The new password will be applied for the Client Portal and your MT4 trading account.\"}},{\"@type\":\"Question\",\"name\":\"Q6. DO YOU CHARGE ANY ACCOUNT INACTIVITY FEES IF I STOP TRADING?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A6. No, we do not charge any account inactivity\\\/dormant fees.\"}}]}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0f5d2f e-flex e-con-boxed e-con\" data-id=\"e0f5d2f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e7c2797 e-flex e-con-boxed e-con\" data-id=\"e7c2797\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a082cb elementor-widget elementor-widget-heading\" data-id=\"5a082cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">MT4<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9e4ab elementor-widget elementor-widget-jet-accordion\" data-id=\"5e9e4ab\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:true,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt1\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9921\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q1. WHERE DO I DOWNLOAD THE MT4 APPLICATION?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9921\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A1. You can download the MT4 application on our website. Desktop, iOS and Android versions are available.<br \/><a class=\"link1 link1More\" href=\"\/en\/metatrader4\/metatrader4-desktop\/\">MT4 Desktop &gt;<\/a><br \/><a class=\"link1 link1More\" href=\"\/en\/metatrader4\/metatrader4-mobile\/\">MT4 Mobile &gt;<\/a><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt2\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9922\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q2. HOW DO I LOG IN TO MY MT4 LIVE TRADING ACCOUNT?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9922\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A2. Once your account is approved, you will receive an e-mail confirmation with your MT4 application login credentials. To log in, go to &#8220;File&#8221; &gt; &#8220;Login to Trade Account&#8221;. Enter your user ID and password and click the drop-down list to choose \u201cRakutenSecuritiesBullion-live\u201d.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt3\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9923\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q3. HOW DO I PLACE AN ORDER ON THE MT4 PLATFORM?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9923\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A3. In the \u201cMarket Watch\u201d section, double click on your desired currency for the order window to appear. Enter the Volume (lot size) and click either \u201cSell\u201d or \u201cBuy\u201d for an instant order. For a \u201cPending Order\u201d, enter the type of order and the desired price. \u201cStop Loss\u201d and \u201cTake Profit\u201d values may be entered if desired. Finally, click \u201cPlace\u201d to submit your order.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt4\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9924\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q4. HOW DO I EDIT AN ORDER ON THE MT4 PLATFORM?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9924\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A4. In the \u201cTrade\u201d section, locate the open order, right click on it and select \u201cModify or Delete Order\u201d. Once the order window appears, enter values for the \u201cTake Profit\u201d and \u201cStop-Loss\u201d and click \u201cModify\u201d. Please note that greyed out fields cannot be changed.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt5\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9925\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q5. WHY DO I SEE \u201cNO CONNECTION\u201d OR \u201cINVALID ACCOUNT\u201d MESSAGE?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9925\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A5. \u201cNo connection\u201d \u2013 Please check your firewall\/anti-virus setting and add MT4 platform as an exemption or turn off anti-virus\/firewall. Also, please ensure you are connected to the internet.<br \/><br \/>\u201cInvalid Account\u201d \u2013 Please refer to the e-mail with your MT4 application login credentials and make sure you entered the correct account number and password. In addition, please ensure you have chosen the correct server name: RakutenSecuritiesBullion-live.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt6\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9926\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q6. HOW DO I FIX THE \u201cWAITING FOR UPDATE\u201d MESSAGE ON MY CHARTS?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9926\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A6. Left click on the currency pair you require in the market watch and drag it into one of the blank charts. Alternatively, right click any currency pair and select \u201cChart Window\u201d.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt7\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9927\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q7. CAN I CHANGE THE CHART TIME ON MT4?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9927\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A7. The chart time can\u2019t be changed on MT4. It is set to GMT + 2 or GMT + 3 \uff08GMT+3 during Daylight Saving Time.)<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt8\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9928\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q8. HOW DO I VIEW MY ACCOUNT HISTORY REPORTS?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9928\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A8. Locate the \u201cTerminal\u201d section in MT4 then click on the \u201cAccount History\u201d tab. Right click on any field and choose the time period for the report. Right click again and choose \u201cSave as Report\u201d or \u201cSave as Detailed Report\u201d to save the file to your desired location. The report will then appear in your default browser.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt9\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"9\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-9929\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q9. HOW DO I VIEW MY EXPORT LOGS?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-9929\" class=\"jet-toggle__content\" data-toggle=\"9\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A9. Locate the \u201cTerminal\u201d section in MT4 then click on the \u201cExperts\u201d tab. Note that this tab is only visible if Expert Advisors (EAs) are enabled on the account. Right-click any field and click \u201cOpen\u201d to view the log files. File names are in yyyy\/mm\/dd (year\/month\/date) format. Double click any log to open. Files can be renamed and emailed to\u00a0<a class=\"link1\" href=\"mailto:info@bullion.rakuten.com.hk\">info@bullion.rakuten.com.hk<\/a>\u00a0or to the 3rd party provider of the EA for any support issues.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"mt10\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"10\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-99210\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-up\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">Q10. HOW DO I ACCESS THE RAKUTEN SECURITIES BULLION MT4 ON MY MOBILE DEVICE?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-99210\" class=\"jet-toggle__content\" data-toggle=\"10\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>A10. After MT4 Mobile (IOS\/Android) installation, enter your login name and password and make sure you are connected to the server \u201cRakutenSecuritiesBullion-live\u201d.<br \/><br \/>The Rakuten Securities Bullion MT4 Mobile Platform has access to all the functionalities of the desktop application. As such, you can manage your bullion trades easily from your mobile device.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Q1. WHERE DO I DOWNLOAD THE MT4 APPLICATION?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A1. You can download the MT4 application on our website. Desktop, iOS and Android versions are available.MT4 Desktop &gt;MT4 Mobile &gt;\"}},{\"@type\":\"Question\",\"name\":\"Q2. HOW DO I LOG IN TO MY MT4 LIVE TRADING ACCOUNT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A2. Once your account is approved, you will receive an e-mail confirmation with your MT4 application login credentials. To log in, go to &#8220;File&#8221; &gt; &#8220;Login to Trade Account&#8221;. Enter your user ID and password and click the drop-down list to choose \\u201cRakutenSecuritiesBullion-live\\u201d.\"}},{\"@type\":\"Question\",\"name\":\"Q3. HOW DO I PLACE AN ORDER ON THE MT4 PLATFORM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A3. In the \\u201cMarket Watch\\u201d section, double click on your desired currency for the order window to appear. Enter the Volume (lot size) and click either \\u201cSell\\u201d or \\u201cBuy\\u201d for an instant order. For a \\u201cPending Order\\u201d, enter the type of order and the desired price. \\u201cStop Loss\\u201d and \\u201cTake Profit\\u201d values may be entered if desired. Finally, click \\u201cPlace\\u201d to submit your order.\"}},{\"@type\":\"Question\",\"name\":\"Q4. HOW DO I EDIT AN ORDER ON THE MT4 PLATFORM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A4. In the \\u201cTrade\\u201d section, locate the open order, right click on it and select \\u201cModify or Delete Order\\u201d. Once the order window appears, enter values for the \\u201cTake Profit\\u201d and \\u201cStop-Loss\\u201d and click \\u201cModify\\u201d. Please note that greyed out fields cannot be changed.\"}},{\"@type\":\"Question\",\"name\":\"Q5. WHY DO I SEE \\u201cNO CONNECTION\\u201d OR \\u201cINVALID ACCOUNT\\u201d MESSAGE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A5. \\u201cNo connection\\u201d \\u2013 Please check your firewall\\\/anti-virus setting and add MT4 platform as an exemption or turn off anti-virus\\\/firewall. Also, please ensure you are connected to the internet.\\u201cInvalid Account\\u201d \\u2013 Please refer to the e-mail with your MT4 application login credentials and make sure you entered the correct account number and password. In addition, please ensure you have chosen the correct server name: RakutenSecuritiesBullion-live.\"}},{\"@type\":\"Question\",\"name\":\"Q6. HOW DO I FIX THE \\u201cWAITING FOR UPDATE\\u201d MESSAGE ON MY CHARTS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A6. Left click on the currency pair you require in the market watch and drag it into one of the blank charts. Alternatively, right click any currency pair and select \\u201cChart Window\\u201d.\"}},{\"@type\":\"Question\",\"name\":\"Q7. CAN I CHANGE THE CHART TIME ON MT4?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A7. The chart time can\\u2019t be changed on MT4. It is set to GMT + 2 or GMT + 3 \\uff08GMT+3 during Daylight Saving Time.)\"}},{\"@type\":\"Question\",\"name\":\"Q8. HOW DO I VIEW MY ACCOUNT HISTORY REPORTS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A8. Locate the \\u201cTerminal\\u201d section in MT4 then click on the \\u201cAccount History\\u201d tab. Right click on any field and choose the time period for the report. Right click again and choose \\u201cSave as Report\\u201d or \\u201cSave as Detailed Report\\u201d to save the file to your desired location. The report will then appear in your default browser.\"}},{\"@type\":\"Question\",\"name\":\"Q9. HOW DO I VIEW MY EXPORT LOGS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A9. Locate the \\u201cTerminal\\u201d section in MT4 then click on the \\u201cExperts\\u201d tab. Note that this tab is only visible if Expert Advisors (EAs) are enabled on the account. Right-click any field and click \\u201cOpen\\u201d to view the log files. File names are in yyyy\\\/mm\\\/dd (year\\\/month\\\/date) format. Double click any log to open. Files can be renamed and emailed to\\u00a0info@bullion.rakuten.com.hk\\u00a0or to the 3rd party provider of the EA for any support issues.\"}},{\"@type\":\"Question\",\"name\":\"Q10. HOW DO I ACCESS THE RAKUTEN SECURITIES BULLION MT4 ON MY MOBILE DEVICE?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A10. After MT4 Mobile (IOS\\\/Android) installation, enter your login name and password and make sure you are connected to the server \\u201cRakutenSecuritiesBullion-live\\u201d.The Rakuten Securities Bullion MT4 Mobile Platform has access to all the functionalities of the desktop application. As such, you can manage your bullion trades easily from your mobile device.\"}}]}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78bc689 e-flex e-con-boxed e-con\" data-id=\"78bc689\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f4e93f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8f4e93f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Do you have questions about account opening, deposit\/withdrawal, rollovers, account management and MT4 trading platform? Check out the answers here! Account Opening Q1. What account type are accepted for rakuten securities bullion account? A1. Individual and Corporate accounts will be accepted. Q2. HOW TO OPEN A RAKUTEN SECURITIES BULLION ACCOUNT? (INDIVIDUAL) A2. You can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":405,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_jet_sm_ready_style":"","_jet_sm_style":"","_jet_sm_controls_values":"","_jet_sm_fonts_collection":"","_jet_sm_fonts_links":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Rakuten Securities Bullion HK<\/title>\n<meta name=\"description\" content=\"Introduce frequently asked questions to trade gold and silver. 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